The first year that Central Oklahoma Family Medical Center deployed the Sunoh.ai ambient transcription software, it was getting very little use and therefore wasn’t achieving their goals for installing it. To address this lack of adoption, Liz Massey, Executive Vice President of Clinical Operations, was put in charge of integrating it into their practice. In a recent interview with Massey, she explains what her team did and how Sunoh.ai has transformed the organization. One doctor even said it “gave her back her life.”
Central Oklahoma Family Medical Center has 22 locations serving 30,000 patients, mostly offering primary care but also having multiple specialties. The burden of writing clinical notes was leading to burn-out. One key step taken by the center, when choosing Sunoh.ai, was to define their goals: to capture the quality measures needed for regulatory and financial purposes, to increase the percentage of records closed within 24 hours of a visit, to reduce the time spent on documentation after-hours, and to increase the number of patient visits.
They preferred Sunoh.ai over other ambient solutions because it integrated well with their EHR. But as Massey and her team discovered, integrating the solution into the doctors’ everyday practice was crucial too.
In order to address this, they sat with doctors doing role-plays and offering suggestions on how to do things differently next time with a patient in order to make the most of the ambient scribe. They also set up a chat on Microsoft Teams that included the onboard consultant from Sunoh.ai to make sure clinicians got all their questions answered and knew how to best utilize the tool. Eventually, some doctors started answering other doctors’ questions, becoming physician champions “whether they realized it or not.”
In the third year of using Sunoh.ai over 14,000 records were created using Sunoh.ai, and they are on pace for even higher this year. Primary care physicians were the first to be introduced to it and caught on really quickly. But they have rolled the tool out as well to specialties, who have more complex visits.
Massey recommends that doctors record the interviews on a tablet instead of a desktop or laptop, so that the device is less intrusive. While patients can see the device, they seem to forget that it’s there.
Check out our interview with Central Oklahoma Family Medical Center about their experience adopting the Sunoh.ai medical scribe in their organization.
Learn more about Central Oklahoma Family Medical Center: https://www.cofmc.com/
Learn more about eCW: https://www.eclinicalworks.com/
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