< + > PerfectServe Uses AI to Transform Healthcare Workflow Orchestration

After 30 years of orchestrating workflows and connecting systems across providers and IT vendors, PerfectServe continues to expand what it offers provider organizations, including a new AI layer called ConnectiveIQ that will underpin all of its AI-native products moving forward. The first ConnectiveIQ-infused product, Intelligent Answering, offers AI call handling and launched in August. CEO Guillaume Castel shares in our recent interview that ConnectiveIQ allows much higher benefits for the data they have been handling all this time.

Castel’s goal for PerfectServe is to “get the right information to the right person at the right time using the most appropriate channel, no matter where.” He says that, thanks to their deployment of an AI agent, PerfectServe is finding more ways to relieve busy clinicians and staff of tasks that don’t need their attention to be resolved. More and more, patients who call in to a provider can get answers through AI, with an operator or clinician picking up the phone only if a person is really needed.

Modern patient care extends outside the provider to multiple settings, even to the home, and customers want systems that can work together across all of these settings.

The 30 years’ worth of data they have accumulated allows for speedy advances in voice recognition and other AI-driven improvements to their system.

Integration with all parts of the IT infrastructure remains a priority for PerfectServe. In addition to a major investment in AI, Castel says that about one-third of their budget over his time as CEO has gone into integration, both with EHRs and with other systems, including those of competitors.

Castel identifies their customers’ priorities as retention of staff (given high rates of burnout across the industry), improving operational effectiveness, and return on investment. Customers are facing labor shortages with a negative impact on quality of care, and difficulties staying afloat financially. Rural providers have it worst.  These are all areas where PerfectServe is making an impact with their customers.

In the niche that PerfectServe occupies—which Castel says is consolidating—trust is a key trait to grow and to retain customers. Any AI they use must be able to show its reasoning, in order to maintain the trust for which the company is known.

Check out our interview with Guillaume Castel from PerfectServe to learn more about the evolution of the company and the wide variety of ways their technology can be plugged in to help healthcare organizations with important clinical workflows.

Learn more about PerfectServe: https://www.perfectserve.com/

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PerfectServe is a proud sponsor of Healthcare Scene.

< + > Medallion Acquires Andros to Expand AI-Native Credentialing Across Health Plans and Provider Organizations

The Acquisition Brings Over One Million Providers Across Nearly 400 Healthcare Organizations and Health Plans onto a Single Credentialing Platform

Medallion, the only AI-assisted credentialing and enrollment platform with expert oversight, today announced it has acquired Andros, an NCQA-certified credentials verification organization that has credentialed providers for health plans, health systems, provider groups, and telehealth companies since 2013.

The acquisition makes Medallion the largest AI-native credentialing platform in the country and advances its strategy to bring credentialing, enrollment, licensing, and provider data management onto one system for every organization that touches a provider record.

“Over the past 13 years, Andros has developed strong, trusted relationships with many of the top health plans in the country,” said Derek Lo, Founder and CEO at Medallion. “The success Andros has already achieved will only be strengthened by Medallion’s AI-native credentialing solution.”

Andros customers will gain access to Medallion over time, including automated primary source collection, AI agents that handle provider outreach and follow-up, real-time status tracking, and the credentialing specialists Medallion embeds alongside its automation.

“Our customers have pushed us for 13 years to make credentialing faster and more accurate, and we have delivered on that in a category where most people accept the status quo,” said Jake Hirschfeld, VP of Sales at Andros. “Joining Medallion enables us to deliver the next chapter of meaningful work to our customers.”

Medallion will continue to serve health plans, health systems, provider groups, digital health companies, and telehealth organizations, spanning credentialing, payer enrollment, licensing, and provider data management.

Bailey & Company served as the exclusive financial advisor to Andros for this transaction. Terms of the transaction were not disclosed.

About Medallion

Medallion is the only AI-assisted credentialing and enrollment platform with expert oversight, built to deliver speed and accuracy at scale, with contract-backed performance. Healthcare organizations are empowered to manage and grow their provider networks with unparalleled speed, accuracy, and elevated provider satisfaction levels with our AI-assisted model, freeing teams to focus on what matters most: delivering care. Through this, Medallion enables healthcare organizations to prioritize clinical excellence instead of admin overhead.

Medallion has been named to the 2026 and 2025 Inc. 5000 lists of America’s fastest-growing private companies and ranked on Inc. magazine’s 2026 list of Fastest-Growing Private Companies in the Pacific Region. The company was named one of LinkedIn’s Top Startups in both the U.S. and San Francisco for 2025, recognized on the Newsweek Excellence Index 2025, and named to Inc.’s 2026 Best Workplaces list and Glassdoor’s Best Places to Work in 2025. Medallion is paving the future of provider network management. To learn more, visit Medallion.co or join the conversation on LinkedIn.

Originally announced September 15th, 2026.

< + > CIO Podcast – Episode 122: C-Suite Executive Roles with Saad Chaudhry

For the 122nd episode of the CIO podcast hosted by Healthcare IT Today, we are joined by Saad Chaudhry, CEO at Evergreen Healthcare Partners, and former CIO, to talk about the roles of C-suite executives! We kick this episode off by discussing what went into Chaudhry’s decision to move from being an IT leader at a provider organization to now being the CEO at Evergreen. Next, we debate why we think more CIOs don’t become CEOs. Then, Chaudhry shares how what keeps him up at night has changed as he transitioned from a CDIO of a large health system to a CEO of a commercial business.

We then use this transition to our advantage. CIOs often say they’re the business leaders who happen to lead tech. Since Chaudhry has gone from the outside perspective to being the subject of that belief, we dig into whether or not he still believes that to be true. Next, we talk about what Chaudhry was hesitant to say when he was a CIO that he’s willing to share more openly now.

Then, we take a look at the recent Epic UGM to get Chaudhry’s and Evergreen’s reactions. We also discuss the challenges CIOs face and how they should be managing them. Next, we dig into where Chaudhry thinks CIOs should be investing in managed services and when it makes sense to keep things in-house. Lastly, we wrap this episode up with Chaudhry giving his advice to CIOs today.

Here’s a look at the questions and topics (inspired by the suggestions of Sarah Hatchett, CIO at Cleveland Clinic, and Shakeeb Akhter, CDO at Memorial Sloan Kettering) we discuss in this episode:

• What went into your decision to move from being an IT leader at a provider organization to now being CEO at Evergreen?
• Why do more CIOs not become CEOs?
• How has what keeps you up at night changed as you transition from a CDIO of a large health system to a CEO of a commercial business?
• CIOs often say they’re business leaders who happen to lead tech. Now that you’re actually running a business, do you still believe that?
• What’s something you were maybe hesitant to say when you were CIO that you’re willing to share more openly now?
• What’s your and Evergreen’s reaction coming out of the recent Epic UGM? What are the challenges CIOs face, and how should they be managing them?
• Where do you think CIOs should be investing in managed services, and when does it make sense to keep things in-house?
• What advice would you give to a CIO today?

Now, without further ado, we’re excited to share with you the next episode of the CIO Podcast by Healthcare IT Today.

We release a new CIO Podcast every ~2 weeks. You can also subscribe to the Healthcare IT Today podcast on any of the following platforms:

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We’d love to hear what you think of the podcast and if there are other healthcare CIO you’d like to see us have on the program. Feel free to share your thoughts and perspectives in the comments of this post with @techguy on Twitter, or privately on our Contact Us page.

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Listen to the Latest Episodes

< + > PatientIQ Raises $30 Million Series C to Power the Next Generation of Patient-Reported Outcomes Intelligence

Round Led by Hughes & Company as PatientIQ Expands its EHR-Integrated Network, Proprietary Benchmarks, and Patient Reach Across Additional Medical Specialties, Medical Device, and Life Science Companies

PatientIQ, the patient outcomes intelligence platform trusted by more than 870 healthcare organizations and 17 million patients across the United States, today announced it has raised $30 million in Series C funding. The round was led by Hughes & Company, a Chicago-based growth equity firm that invests in healthcare software and technology-enabled service companies. Hughes & Company joins current investors: Health Enterprise Partners and August Capital. Travis Hughes, Founder and Managing Partner at Hughes & Company, will join PatientIQ’s Board of Directors.

The financing accelerates PatientIQ’s next phase of growth: deepening its presence across existing specialties and health systems, expanding its real-world evidence platform for medical device and life sciences companies, and building a direct-to-patient commerce experience that connects patients to products and services through its growing marketplace.

“We spent a year studying the patient-reported outcomes space,” said Travis Hughes, Founder and Managing Partner at Hughes & Company. “What we found in PatientIQ is something rare – a company that helped create and define an entirely new category that has a meaningful impact on quality of care. We are excited to be part of PatientIQ’s next chapter of growth.”

Since its Series B in 2022, PatientIQ has grown its EHR-integrated network from 200 healthcare organizations to more than 870, expanded its patient population on the network to over 17 million, and surpassed 70 million patient outcomes collected. The company serves healthcare organizations across more than 20 medical specialties, and powers automated data collection for leading medical device & life science companies, as well as national clinical registries for the American Academy of Orthopaedic Surgeons (AAOS), American Association of Neurological Surgeons (AANS), and Society for Thoracic Surgeons. PatientIQ’s cloud-based platform integrates with more than 50 EHR systems – including Epic, Oracle Cerner, and Athenahealth – automating outcomes capture within existing clinical workflows.

“The reason outcomes data has been so hard to act on in healthcare isn’t a lack of will – it’s a lack of infrastructure,” said Matthew Gitelis, CEO at PatientIQ. “Building that infrastructure, specialty by specialty, workflow by workflow, is what PatientIQ has been doing for a decade. This investment is validation that the approach is working, and the fuel to take it much further.”

The investment comes as CMS expands patient-reported outcome requirements and payers tie reimbursement to demonstrated clinical outcomes. Medical device and life science companies face similar pressure to generate real-world evidence – data that can only come from patients being systematically measured in clinical settings – for regulatory submissions, product differentiation, and post-market surveillance. PatientIQ is positioned to become the standard for outcomes intelligence, connecting the data health systems, researchers, and industry partners need to measure what works and improve care.

About Hughes & Company

Hughes & Company is a private equity firm focused exclusively on investments in software and technology-enabled services within the healthcare sector. The firm aims to partner with companies to drive growth and innovation, pairing strategic guidance and capital to scale solutions that improve patient outcomes and operational efficiency.

About PatientIQ

PatientIQ is the leading outcomes intelligence platform, trusted by more than 870 healthcare organizations to collect, analyze, and improve patient outcomes. With over 70 million patient-reported outcomes gathered from customers including Northwell Health, Sutter Health, Mercy, Advocate Health, Johnson & Johnson, and Zimmer Biomet, PatientIQ turns the patient voice into actionable insights that drive regulatory compliance, financial performance, and clinical impact.

Originally announced September 3rd, 2026

< + > Bonus Features – September 20, 2026 – New executives at Cotiviti, Notable, and Zelis, plus 27 more stories

Welcome to the weekly edition of Healthcare IT Today Bonus Features. This article will be a weekly roundup of interesting stories, product announcements, new hires, partnerships, research studies, awards, sales, and more. Because there’s so much happening out there in healthcare IT that we aren’t able to cover in our full articles, we still want to make sure you’re informed of all the latest news, announcements, and stories happening to help you better do your job.

Partnerships

• Mayo Clinic’s workforce demand forecasting tool CareCast is now integrated with Trusted Health’s Trusted Works staffing and scheduling optimization platform.
• Eon and CancerIQ are partnering to improve access to cancer risk assessment, screening, and incidental findings management.
• The Sequoia Project, AHIMA, and HCPro launched an online training series designed to help healthcare organizations comply with the federal information blocking rule.

Products

• Amazon One Medical’s GLP-1 is now available through cash-pay, on-demand virtual care (in 48 states and Washington, D.C.) as well as insurance-covered visits with primary care.
• ARGO released AI-driven clinical narrative enhancements with its Behavioral Health CareChain v5.4.
• Array Behavioral Care announced Array Rapid Care, a clinician-led triage and routing capability.
• Marketing technology vendor Doceree launched its Intent Powered HCP Suite.
• Evidently unveiled Omni, a clinical data platform, and Skills, which let clinicians interact with patient charts with voice commands.
• GE HealthCare announced CareIntellect for Operations to help health systems forecast capacity constraints.
• AI platform Luma Health announced new agentic patient outreach workflows.
• Clinician education and patient engagement vendor Medbridge launched its new Pediatric Clinical Skills curriculum.
• OptimizeRx expanded its Natural Language Audience Builder to help life sciences media planners engage with providers and patients.
• Penguin Ai launched Intelligent RCM, a set of AI agents built for revenue cycle teams.
• RadiantGraph announced Care Guidance Agents to help organizations support patients/members managing chronic conditions.
• EHR and practice management software maker Rethink Behavioral Health released a new scheduling and clinical experience.
• Shields Health Solutions added AI and automation layers to its specialty pharmacy care model.
• XRHealth released AR Glasses, which let patients participate in a telehealth session wearing augmented reality glasses.

Implementations

• The U.K.’s National Health Service is deploying Proximie’s Intelligence Suite across 104 operating theaters in 8 NHS hospitals in in collaboration with AWS and Deloitte.
• Washington state’s East Adams Rural Healthcare selected Azalea Health as its new EHR platform.
• Arizona Urology selected Avenda Health‘s Unfold AI platform to support treatment planning and patient counseling.
• Arizona’s HonorHealth is implementing Qventus‘ AI Solution Factory co-development partnership model.

Company News

• LexisNexis Risk Solutions’ Identity Proofing for MyChart is now available in the Epic Toolbox Program.
• Interoperability vendor Redox has been approved for the CMS Health Tech Ecosystem as an Aligned Network.
• Rutgers University and RWJBarnabas Health launched the Rutgers/RWJBarnabas Health Innovation Hub.
• Language Scientific division RxTran received a second patent for Transduction, which lets pharmacist confirms a translation is correct even when they cannot read the language it’s written in.

People

• Workforce productivity platform Notable appointed Dr. Nicholas Desai as Chief Medical Officer.
• Alzheimer’s biomarker test maker Quanterix appointed Dr. Yuri Fesko as CMO.
• Infrastructure platform Cotiviti appointed Erin Schmuker as Chief Operating Officer.
• RCM automation vendor Omega Healthcare appointed Senthil Velayutham as Chief Technology Officer.
• Financial experience vendor Zelis appointed Jim Young as Chief Financial & Administrative Officer.

If you have news that you’d like us to consider for a future edition of Healthcare IT Today Bonus Features, please submit them on this page. Please include any relevant links and let us know if news is under embargo. Note that submissions received after the close of business on Thursday may not be included in Bonus Features until the following week.

< + > Weekly Roundup – September 19, 2026

Welcome to our Healthcare IT Today Weekly Roundup. Each week, we’ll be providing a look back at the articles we posted and why they’re important to the healthcare IT community. We hope this gives you a chance to catch up on anything you may have missed during the week.

Ensuring Privacy, Security, and Compliance in Consumer-Facing Healthcare Applications. The key to making this happen, the Healthcare IT Today community said, is building trust and transparency from the beginning. To do that, privacy has to be a conversation for product teams, not legal teams. Read more…

Healthcare Networks Need Ubiquity More Than Standards. John summarized an article from Brendan Keeler that noted (among other things) why AI bots are overwhelming voice calls and EHR systems and also why standards should be simple if there’s a need for them (which there is). Read more…

Integrating Direct-to-Consumer Solutions With Clinical and Enterprise Systems. As this poses quite the challenge, the Healthcare IT Today community recommended thinking about information flows, resolving identity issues, and ensuring bidirectional connections. Read more…

Life Sciences Today Podcast: Connecting Humans and Clinical Data. Danny Lieberman talked to Lidia Bernik at MRO about creating value by helping hospitals find patients for clinical trials. Read more…

Healthcare IT Today Podcast: Epic UGM and Health IT Australia. John Lynn went to Wisconsin, and Colin Hung went to Sydney. They discussed the biggest takeaways from Epic and unpacked the status of Australia as an EMR greenfield. Read more…

A Better Health Record Shows More Than What Was Measured. Lisa Zahakos at HEART RESERVE said she always asks clinical leaders a key question: Can a woman and her clinician see what changed over time without having to reconstruct her history at every visit? It starts with shared timelines and patient-reported outcomes. Read more…

Fragmented Communications Are Breaking Care Models. Frontline healthcare workers use an average of 7 communication tools daily. Shifting communication infrastructure from a support function to a strategic enabler means focusing on three priorities for modernization, according to Luiz Domingos at Mitel. Read more…

Blood Labeling Safety When Systems Are Down. Jeff Dragoo at Digi-Trax noted that safe blood-related workflows depend on cross-functional collaboration, not just technology. That means placing an emphasis on emergency preparedness and contingency plans. Read more…

Modernizing the Front End of Healthcare. According to Thomas Urie at FormAssembly, AI agents present an opportunity to move beyond simply digitizing existing workflows and begin redesigning them. Here, accessibility presents the greatest opportunity. Read more…

The Massive Blind Spot in Healthcare Language Access. Missing seemingly insignificant interactions has a cumulative effect for patients who don’t speak English, noted Jeffrey J. Munks at LanguageLine and Jeff Burrow at 3Birds Strategy. The answer: Immediately accessible translation through handheld devices. Read more…

This Week’s Health IT Jobs for September 16, 2026: Multiple roles in privacy and cybersecurity. Read more…

Bonus Features for September 13, 2026: More than 60% of healthcare orgs report employees use shadow AI tools; 48% of orgs say document delays often negatively impact patient care. Read more…

Funding and M&A Activity:

• Investment firm Francisco Partners acquired Weave Communications, a patient engagement and payments platform.
• Musculoskeletal technology company Globus Medical acquired Higgs Boson Health, a digital healthcare experience company.
• Abridge acquired Altrina, which has built AI agents for automating EHR workflows.
• Hinge Health acquired Cylinder Health, a virtual-first digestive care company.
• Medical imaging network Scan.com closed $220 million in combined equity and debt financing.
• Oncology care company Thyme Care announced $125 million in Series E financing.
• Senior living technology provider Inspiren raised $70 million in Series C funding.
• AI platform Verily Health received investment support from NVIDIA.

Thanks for reading and be sure to check out our latest Healthcare IT Today Weekly Roundups.

< + > Scan.com Raises $220 Million | Thyme Care Closes $125+ Million Series E

Check out today’s featured companies who have recently raised a round of funding, and be sure to check out the full list of past healthcare IT fundings.

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Scan.com Raises $220 Million to Build the Largest Medical Imaging Network in the US

Scan.com has closed $220 million in combined equity and debt financing after doubling revenue over the past year to surpass a $165 million annualized run rate. The new Series C equity round and debt facilities will expand Scan.com’s US footprint and help it become the preeminent diagnostic imaging infrastructure across the nation.

The $90 million equity round was led by Noteus Partners, with participation from Aviva, Concord Health Partners, YZR Capital, Oxford Capital, and others. $130 million of debt facilities supporting M&A and working capital were provided by VerisFi Capital and Atempo Growth.

A $100 Billion Market that is Still Largely Offline

Valued at over $100 billion, the US medical imaging market is one of the largest segments of American healthcare. It is also slow, expensive, fragmented, and still largely offline, with 85% of scans still booked via fax or phone. Patients often wait weeks for a scan, and a national shortage of radiologists and technologists adds further pressure on the system.

Scan.com’s data shows that the same MRI can cost a few hundred dollars at one center and several thousand at another a few miles away, where price is a poor guide to quality. At the same time…

Full release here, originally announced August 31st, 2026.

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Thyme Care Closes $125+ Million Series E, Establishes Thyme Companies to Broaden Its Impact Across the Oncology Ecosystem

Thyme Care, the nationally recognized oncology company, today announced a new Series E financing round of over $125M. Morgan Health led the round, with participation from strategic healthcare investors Humana and CVS Health Ventures, as well as institutional investors AlleyCorp, HealthQuest Capital, Foresite Capital, Concord Health Partners, Frist Cressey Ventures, Town Hall Ventures, and a16z Bio + Health.

The financing brings together strategic investors from across the cancer care ecosystem, including the largest national payers, community oncology, health systems, and leaders in employer-sponsored health care, reflecting favorable investor outlook on Thyme Care’s care model and its potential to take on the broader challenges in cancer care. Today, Thyme Care services are available to more than 10.5 million people across all 50 states, and the company manages more than $7 billion in oncology spend. By aligning care around the patient, the model delivers 5 to 10 percent validated reductions in total cost of care, creating measurable value for patients, providers, and health plan partners. Supported by strong financial discipline, Thyme Care is profitable, generates meaningful positive free cash flow, and is positioned to accelerate its next phase of growth.

“People living with cancer have traditionally been left to coordinate care themselves and pay more along the way. Thyme Care is changing that experience and making it possible to improve cancer care while lowering costs,” said Dan Mendelson, Chief Executive Officer at Morgan Health…

Full release here, originally announced September 2nd, 2026.