< > Process Automation Requires More than Just Technology

Healthcare sites are desperate to cut costs and reduce staffing needs through automation: As explained by Logan Lewis, Chief Operating Officer, EnterBridge Technologies, costs are increasing faster than reimbursements and few institutions in healthcare are expected to produce better profits over the next few years.

EnterBridge Technologies specializes in custom solutions to robotic process automation (RPA). This is not robotics in the sense of roaming machines, but simply software process automation for tasks such as getting prior authorizations, handling denials, and checking for suspect billing requests.

In this video, Lewis and Ryan Haubrock, Director of RPA Services, cover a wide range of topics in RPA. They address head on the resistance of clinical organizations who say “Our processes are unique and too complicated to automated” as well as “We just don’t have time and energy to make the transition.”

Lewis and Haubrock explain that good consultants can do the planning and implementation for their clients. “We do all the thinking for them,” says Lewis.

EnterBridge Technologies scrutinizes documentation for existing processes and works through multiple iterations of upgrading the documentation with the client to make sure it’s as accurate as possible. They have a robust development cycle that includes user acceptance testing on a substantial sample size.

Watch the video for more insights, such as the types of processes most suited to automation, the company’s standardization on a single platform, their views of the complementary roles of RPA and generative API, and how clinicians can render their claims departments much more efficient, possibly even turning them into revenue-generating units.

Learn more about Enterbridge: https://www.enterbridge.com/

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