When TruBridge, a revenue cycle division of CPSI, decided to automate more of their operations, they didn’t just ask managers to choose. They brought all their employees together in a “dream factory” to make and vote on suggestions. They got 250 from the staff, who then got to choose which ones they wanted to implement.
In this video, General Manager Pat Murphy describes how TruBridge benefits from its “people-first culture” and how it uses AI, particularly to avoid claims denials. Payer denials are increasing heavily, as many of us know from being patients. It doesn’t really matter whether the reasons are good or bad: Clinicians want to avoid denials.
When you hear about AI technologies, they seem like a perfect fit for revenue cycle and denials management. In this video, Murphy shares some ways that TrueBridge’s AI tools are improving outcomes in revenue cycle. Plus, he shares how these tools can prevent denials up front rather than reconciling them on the back end which costs a lot more money.
As part of their efforts to reduce denials, TruBridge analyzes denials to look for trends: what particular types of claims are commonly denied by each payer? They are now looking at national data for even better outcomes. Watch the video for more details on how TruBridge is leveraging a mix of great people and AI to improve revenue cycle outcomes.
Learn more about TruBridge: https://www.trubridge.com/
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