There were so many announcements made at Epic UGM that we didn’t want to make the article any longer with the various interesting stats that were shared at Epic UGM. Plus, Judy Faulkner also shared a number of interesting comments and insights that we thought the Healthcare IT Today community would enjoy too. They definitely speak to some of the culture and direction of Epic (Watch for episode 149 of the Healthcare IT Today podcast where we dive into that as well). Here is a quick look at some of the interesting stats we heard at Epic’s UGM and some anecdotes from Judy Faulkner, Founder of Epic.
Epic Stats
Epic had their largest all in one go-live with 43,000 users at NHS going live on Epic all at once.
The pace of features Epic is putting out is really increasing. They noted that since last UGM they have added 52% more features than the previous year.
In Basket ART is Epic’s AI tool that helps clinicians respond to messages more quickly. 150 organizations are using ART to help reply to Epic messages. ART is generating 1 million drafts each month.
AI Progress notes have exploded in Epic. 186 organizations are using AI charting in Epic.
Epic announced that there are over 100 gen AI and AI projectes released or in progress.
Epic is concerned about the cost of AI to users. Working with Microsoft they were able to reduce the cost of In Basket ART by 50%. (Our soon to be released interview with Epic’s Director of AI talks more about this)
190 million patients use MyChart. 5 billion logins to MyChart every year.
There are 680 apps in the Epic connection hub.
Epic has done 72 billion API transactions in the last year.
Cosmos has 270 million unique patients with 13 billion encounters. 60% of Epic organizations are on Cosmos.
Epic has 28k users from 256 organizations using their AI features.
Judy Faulkner’s Comments
Here’s a few random thoughts I heard from Judy during her keynote that I thought you may find interesting. Many of the things she shared in her keynote, she’d already shared on Hey Judy if you’ve followed those.
Judy talked about how some Epic organizations have a “No training, no access, no kidding” approach to users getting training before getting access to Epic. She thought that was a pretty good approach. She said that they’ve learned that there’s a correlation between liking the Epic training and liking the software.
Judy also commented about the fact that personalization matters. One example of Epic’s efforts to personalize and streamline the Epic documentation experience is through express lanes. She also commented that AI generated express lanes were in the works.
One of the interesting anecdotes Judy shared was how Epic users should set up their exam room. The doctor’s back shouldn’t be to the patient. They should be facing the patient and involve them in the documentation. Judy commented that this exam room setup is not a software problem. Although, I personally found this anecdote interesting since AI documentation should in theory make this suggestion less important.
Judy commented on the value of level ups with 14 level up programs available and 8 more coming. Judy wanted users to do this so bad she made them free. She also noted that R&D and technical support immersion visits to Epic users are also free.
Judy also suggested an acronym she uses and thinks would be helpful to others. It’s GLAD: Grateful, Learn, Accomplish, Delighted. She suggested that each night you should look and see what you are grateful for, what did you learn, what did you accomplish, and what delighted you. She also ended her keynote with, “Have Fun, learn a lot.”
Lots of interesting stats and perspectives from Epic’s UGM. Anything I missed? Anything that stood out to you? We’d love to hear your thoughts in the comments and on social media.
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