< + > Leveraging Call Verification for Identity Management in Healthcare

One of the scariest things in healthcare right now is having your organization breached.  While systems are sometimes breached through more traditional approaches to hacking, the most common breaches today generally occur when hackers steal someone’s credentials.  In fact, many hackers are using social engineering attacks on IT help desks to breach healthcare systems.  This is why identity management in healthcare is so important.  All those expensive IT security systems don’t help you much when the hackers take control of your users legitimate credentials.

This was the topic I explored recently with Tracey Nyholt, Founder & CEO at TechJutsu, at the Oktane conference by Okta in Las Vegas.  In our discussion, Nyhold shares about her company TechJutsu, some of the challenges of identity management in healthcare, and the solutions available for healthcare organizations.

One of the solutions Nyholt shares is called Caller Verify. She shares the story behind TechJutsu’s creation of Caller Verify and what inspired them to create this solution.  Nyholt shares how Caller Verify tackles the pressing security concern of social engineering attacks on IT help desks.  The simple solution is integrated with many of the popular software systems out there including EHR systems.  With the click of a button a call center agent or help desk staff can have Caller Verify make a phone call to verify the identity of an individual.  Such a simple to implement, but powerful solution for identity management.

Check out the interview below to learn about how clients have responded to this solution, how Nyholt sees healthcare organizations leveraging Caller Verify, and how they’re integrating it with third party software vendors.  Plus, she shares how they’re working to make sure Caller Verify and TechJutsu are staying one step ahead of the attackers.

Learn more about Caller Verify: https://www.callerverify.com/

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