I think this is becoming a bit of a trend, but last minute I decided to stop by the KLAS Arch Collaborative Summit. For those who have never been, it’s one of the most interesting conferences you can attend. The Arch Collaborative is an effort by KLAS to measure EHR satisfaction at healthcare organizations. This means that each of the sessions are focused on practical efforts they’re making to improve EHR satisfaction and ultimately to reduce burnout in their organizations. Plus, pretty much every session has the data that shows the difference that was made or not made.
Given my schedule, I was only able to attend for 3/4 day, but I gained a number of interesting insights and perspectives from the conference. Plus, I have a great healthcare CIO podcast coming your way that I filmed at the conference that you’re going to love. Below you’ll find some of the insights I gleaned from a couple sessions I attended along with some additional commentary.
I’m still blown away by Mark’s escape room idea to educated staff in his organization. It makes so much sense that a fun experience like an escape room will help facilitate learning. Plus, it’s great that he also created a virtual escape room to educate them as well. He suggested to leverage the resources in your organization to be able to create things like the virtual escape room. I’d suggest that with vibe coding and other related AI, pretty much anyone could build a virtual escape room now.
I imagine it’s hard for people that listen to Mark Mabus speak to see themselves as creative since it’s quite clear that Mark is extremely creative. However, I’d suggest that you don’t have to be creative in the ways that Mark is creative with music and videos. Leverage the unique skills you have to be creative. As Mabus pointed out, changing the color or bolding something in your email is a form of creativity as well.
I love the idea that creativity is a multiplier. We all know email can have an impact. A creative email can multiply that impact. Powerful idea!
I love when people ask if AI is going to replace people. Of course it is for certain jobs. And the reality at most healthcare organizations is we need it to.
Thanks to Emily Paxman from KLAS Research for this great session and for introducing me to the term Pilot Purgatory. Are you familiar with it at your healthcare organization?
This list of why healthcare gets stuck in pilot purgatory is a good one. Needless to say it’s complex. However, she did offer some suggestions on how to improve the situation.
My favorite suggestion that encompasses a few things on this list is understanding and building appropriate expectations. It’s easy to lie to ourselves about the bandwidth needed to make something successful. We can also be lazy in measuring what impact would actually lead us to going beyond the pilot. We also have to realize that sometimes pilots aren’t a true assessment of how the project or AI solution will really benefit the organization.
Paxman also highlighted a lot of the uncertainty that so many healthcare organizations feel right now. Change is upon us whether we like it or not, but she’s right that not only do healthcare organizations not have to do everything but they can’t do everything. The question is what are you going to do in this uncertain environment.
This concept felt like it came from the KLAS bible of truths that they’ve discovered over the years. We hear about vendors being partners all the time. However, when I talk to CIOs, they can all share which vendors are truly partners. Generally they can count them on 1 or 2 hands at most. It’s one thing to pay lip service to being a partner and another to actually being a good tech partner.
I feel like I missed so much more at the conference. Next year I’ll have to get it on my schedule earlier so I can attend the whole thing. It’s a great conference because those who attend are often the ones actually doing the hard work that makes an impact on a healthcare organization. Kudos to KLAS for bringing them all together.
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