Healthcare technology companies often obsess over features. What matters more is whether those features solve daily frictions – peer collaboration, data silos, or keeping practices viable. Sometimes the answers don’t come from where you’d expect.
At Charmalot 2025, CharmHealth‘s user conference, Pramila Srinivasan, CEO, spoke about the company’s newest initiatives. Her focus wasn’t just on launching products, but on rethinking how EHRs support both collaboration and research while balancing the very different needs of small and large practices.
Key Takeaways
- Community That Works Like a Tool. CharmHealthSquare combines Slack-style collaboration, CME learning, and EHR integration to give independent practices the peer network they often lack.
- EHRs as Research Engines. CharmLabs brings together EHR, clinical trial, device, and claims data so physicians and researchers can ask deeper, real-world questions instead of staying trapped in silos.
- Scaling Without Sacrifice. As more large practices choose CharmHealth, the company remains committed to supporting organizations of all sizes from single provider to multi-provider, multi-specialty practices.
Those priorities came into focus in three areas of the conversation.
Building Community Into the Workflow
CharmHealthSquare is more than a forum for clinicians. It is also not a closed social media platform for physicians. Instead, it blends the productivity tools available in Slack with CME learning and direct integration with CharmHealth’s EHR .
“CharmHealthSquare speaks to our desire to build an ecosystem,” stated Srinivasan in an exclusive sit-down interview with Healthcare IT Today. “It’s a real-time platform where physicians can talk to each other, discuss referrals, get advice and ideas from each other. I’m so glad that Slack is partnering with us.”
The goal, according to Srinivasan, is to give smaller practices access to the same type of peer network that is available to larger systems.
Why EHRs Need Their Own Research Labs
Srinivasan holds a Ph.D in electrical and computer engineering from Purdue University. Her doctorate gave her a deep appreciation for the role of rigorous research in shaping healthcare technology. With the launch of CharmLabs, Srinivasan and her team are bringing research to the heart of the CharmHealth EHR.
“CharmLabs is our initiative to get into deep tech,” said Srinivasan. “We can bring in research data, or device data, or data from claims and combine that with deep research protocols so we can enable higher level of reasoning and support to physicians and researchers.”
EHRs are a rich source of health data that can power research. Making that data more portable and accessible to researchers may accelerate the pace of important research.
Scaling Up Without Leaving Small Practices Behind
Over the past year, CharmHealth has brought on several larger group practices. Srinivasan stressed, however, that all their customers are important: “We are not going to sacrifice one for the other. We want to help everyone grow, even if the practice is currently small.”
CharmHealth plans to have dedicated teams serve enterprise clients while others support small practices that may lack IT staff.
Blurring the Boundaries
What came through in the conversation was CharmHealth’s willingness to blur categories: community and productivity, research and operations, enterprise and small practice. It was nice to see an EHR company understand that it has a role to play in the larger healthcare ecosystem – as custodian of critical health data, as an entity to enable innovation (rather than stymy it), and as an IT partner to its customers.
It will be interesting to track the company’s continued growth over the next 12 months.
Learn more about CharmHealth at https://www.charmhealth.com/
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