At Engage 2025, Greenway moved AI from feature to framework, outlining a future where automated prior auth, chart prep, and payer data exchange become routine. Leadership emphasized rebuilding workflows from the ground up rather than bolting tools onto legacy processes. The result is a clearer path from clicks to care.
Greenway’s Automated Healthcare Practice
What happens when an EHR company decides to automate everything and not just documentation? That was the central question hanging over Engage 2025, Greenway’s annual user group meeting.
This year’s message was clear. AI is now a foundational element and not a supporting feature. Company executives described AI as the backbone of their new Automated Healthcare Practice vision: a connected ecosystem that gives clinicians time back by handling routine work in the background. Automated prior auth, AI-driven patient interactions, chart prep, claim prediction, and no more pajama-time documentation are all part of the roadmap.
Greenway’s Strong Partnerships with AWS and Moxe Health
During the conference, leaders Richard Atkin (CEO), Dr. Michael Blackman (CMO), David Cohen (CPTO), and Troy Wasilefsky (CRO) laid out how AI threads through the clinical, financial, and patient pillars of a modern practice.
The return of Atkin to the CEO role coincides with the company’s new all-in stance on AI. He is pushing Greenway to adopt AI internally to increase speed, consistency, and innovation across teams. It’s a noticeable shift in tone and urgency.
To accomplish that pace, Greenway needs the right partners. AWS is one of them. Greenway has been expanding its use of AWS HealthLake and Bedrock, and both companies are now collaborating on what they call an “agentic AI factory” to rapidly build AI tools that can analyze, act, and support frontline users.
Greenway is also expanding its partnership with Moxe Health to strengthen payer-provider data transparency. According to the companies, the integration will automate medical record retrieval for audits, risk adjustment, and quality reporting. Today many practices still handle these requests manually, which slows down responses and increases administrative burden. Under the new partnership, Greenway customers will be able to manage these requests digitally, track where data is being shared, and reduce staff time spent chasing documentation.
It’s a practical move that fits squarely within Greenway’s automation strategy: fewer manual tasks, more predictable workflows, and clearer visibility for practices that need to understand how and when their data is being used.
Greenway Shifts to Take Bigger Swings
After three days in Tampa, it’s clear that something is shifting inside Greenway. The company feels more focused and more willing to take big swings with AI. Judging by the customer stories shared at the conference – especially the widespread success of Clinical Assist – that momentum is resonating. It will be interesting to track progress on the Automated Healthcare Practice vision over the next 12 months.
Learn more about Greenway at https://www.greenwayhealth.com/
No comments:
Post a Comment