Although ambient voice transcriptions driven by AI are seeing widespread adoption in healthcare institutions, only 20%-40% of clinicians adopt it in each institution, according to Dr. Thomas Kelly, CEO & Co-Founder at Heidi. However, when Heidi’s AI medical scribe is brought in, they achieve an average 60-70% adoption by clinicians.
This is because they focus directly on how to help clinicians do their jobs, according to Kelly, although they don’t ignore the larger issues such as compliance and integration with EHRs. By maintaining independence from the EHR, and by offering many different templates for each specialty, Heidi allows more customization.
Kelly also points out that high adoption is necessary if institutions want to add other tools that depend on the vist transcript, such as automated coding.
Equally important is their expansion into becoming a “care partner” that takes over tasks ranging from follow-up phone calls after discharge to checking whether symptoms are considered normal side effects before alerting a physician.
Kelly describes ambient AI transcription as “the first tool that works for the clinician” rather than requiring extra work to meet some external requirement.
Key capabilities include voice communication with the patient to handle coordination tasks such as scheduling and checkins, and evidence checking to let the doctor know when the guidelines call for intervention. With Heidi, the doctor can enter the interview already knowledgeable about the patient and their chief complaint.
Heidi can also aid billing by reminding the doctor that certain symptoms or previous treatments were needed in order to win a pre-authorization. In the future, Kelly hopes that Heidi can handled more care coordination.
Check out our interview with Dr. Thomas Kelly from Heidi to learn more about how they’re taking their AI assistant well beyond automating clinical documentation.
Learn more about Heidi: https://www.heidihealth.com/
Listen and subscribe to the Healthcare IT Today Interviews Podcast to hear all the latest insights from experts in healthcare IT.
And for an exclusive look at our top stories, subscribe to our newsletter and YouTube.
Tell us what you think. Contact us here or on Twitter at @hcitoday. And if you’re interested in advertising with us, check out our various advertising packages and request our Media Kit.
Heidi is a proud sponsor of Healthcare Scene.
No comments:
Post a Comment