Hyro’s Responsible AI Agent platform enables health systems to safely automate patient workflows and conversations across key channels such as call centers, websites, SMS, and mobile apps, supporting use cases like scheduling, appointments, and prescription refills and more. But CEO and Co-Founder Israel Krush thinks that providers should look beyond just the high costs of call centers toward their potential for generating revenue.
Instead of being a “black box,” a call center that leverages technology like that offered by Hyro measures how many calls were made and what the conversion rate (appointments scheduled) was.
To handle detailed and specific workflows (such as “I’m looking for a dermatologist in a specific area”) Krush says that Hyro supplements the traditional large language models (LLMs) with “small language models.”
Hyro is in a growth phase, fueled by a recent round of funding that Krush says will help Hyro improve even more thanks to the funders’ strategic support. Besides expanding into mid-market providers and more complex specialties, they plan to provide more intelligence to reduce readmissions and no-shows, and to increase access to important preventative care such as colonoscopies and mammagrams.
This will require their system to go beyond the traditional, reactive role of call centers and chat bots, and to initiate calls to patients to provide that continuity of care.
Watch the video for more insights into “responsible AI agents,” governance, and Hyro’s growth with Israel Krush from Hyro.
Learn more about Hyro: https://www.hyro.ai/
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