Srinivas (Sri) Velamoor, President and CEO of NextGen Healthcare (NextGen), articulated something that many IT leaders feel but rarely say out loud. Physician practices still split their operations into silos: clinical, RCM, and patient-experience, even though everything is intertwined. His wants to break down those walls and is continuing to push the company toward a more wholistic approach that sets aside incremental improvements in these traditional silos.
AI workflow demands a single operational view
Velamoor didn’t hedge. “You can’t think of these as discreet silos,” he said. “Everything is one continuous workflow… connecting the ambient scribe. The scribe turns it into codes and charges. The charges become billing and claims, and the claims become automated payments.”
His message is one of optimism. He doesn’t want NextGen to simply improve individual modules. He’s setting the company on a path to see their platform as the spine of physician practices that connects all operational areas together. Velamoor imagines an environment where information and action move cleanly from intake to follow up without forcing staff to cross arbitrary internal borders.
What Else NextGen is Changing
A few other statements and promises from Velamoor in this interview:
- Quarterly releases instead of yearly updates to keep pace with regulatory and customer needs
- Continued investment in the “No UI is the new UI” model that shifts interaction toward agent-driven experiences
- Ninety percent of NextGen engineers now using AI-assisted coding, speeding prototyping and delivery
Showing Leadership
Velamoor is demonstrating clear leadership at NextGen. He is aligning the company with a vision of practices operating as an interconnected ecosystem rather than in silos. By doing so, NextGen will help its customers become more nimble and resilient to the rapid changes sweeping through the industry.
Learn more about NextGen Healthcare at https://www.nextgen.com/
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