Family Health Centers in Louisville, Kentucky adopted the ambient note-taking tool from Sunoh.ai to cut down on doctors’ filling out notes during family times in the evenings and even way into the night. In this information-rich interview, Chief Clinical Informatics Officer Cynthia Cox discusses how Family Health Centers adopted Sunoh.ai and the main ways it’s helped them on this key goal and others.
The initiative came about after a few doctors heard of ambient scribes and wanted to try it. The health center started by offering the tool to these doctors, but then realized it had a great opportunity to reach out and introduce it to other doctors experiencing burn-out. A demo video of the tool in action was enough to persuade many to use it. Family Health Center EHR trainers came into the practice to work side-by-side with doctors, training them on Sunoh.ai. And the doctors are happy with the change with many of them using the scribe for more than 90% of their notes.
The departments currently using the scribe are primary care and behavioral health. The latter department has unique needs for recording interviews which are longer and more in depth. This required a special effort from the team at Sunoh.ai to make it work effectively. Cox hopes to have their women’s health and pediatrics clinicians using the scribe soon.
According to Cox, one of the most important traits of Sunoh.ai is it’s ability to handle Spanish. Spanish is spoken by most of the 41% of patients who are non-native English speakers and is also used by some doctors during the visit. This allows a patient to speak in the language their most comfortable while still capturing the information for the clinical note in English.
Cox also noted that Sunoh.ai can focus on what’s important in the visit. Casual chat about non-essential subjects is left out of the note, but important points are documented and sometimes in more detail than the doctors were doing before Sunoh.ai.
She hopes that Sunoh.ai in the future will help with more of the discrete data that is needed, as Family Health Centers is a federally qualified health center. She also says it could offer more support with pulling in templates for structured data.
Watch our interview with Family Health Centers to learn more about their experience with the AI medical scribe, Sunoh.ai.
Learn more about Family Health Centers: https://www.fhclouisville.org/
Learn more about eCW: https://www.eclinicalworks.com/
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