Welcome to the weekly edition of Healthcare IT Today Bonus Features. This article will be a weekly roundup of interesting stories, product announcements, new hires, partnerships, research studies, awards, sales, and more. Because there’s so much happening out there in healthcare IT we aren’t able to cover in our full articles, we still want to make sure you’re informed of all the latest news, announcements, and stories happening to help you better do your job.
News
Walmart is moving into prescription delivery, with a service that’s currently live in six states (Arkansas, Missouri, New York, Nevada, South Carolina, and Wisconsin) and available in 49 states by January. (No indication on which state is missing out.) Same-day delivery is currently supported, and the retailer will be rolling out express delivery soon.
Almost 90% of information blocking complaints have been against providers, according to the latest ASTP/ONC blog post. Many complaints stem from “pre-conditions” on access to information that aren’t required under the HIPAA Privacy Rule or any other laws. The agency also released an info sheet to help developers comply with the regulation.
A report from customer experience platform vendor Five9 found 74% of consumers prefer speaking to a human when they have questions about their health plan. Consumers also want answers quickly, as 49% won’t spend more than 15 minutes on hold.
Partnerships
- Lab inventory management system Labguru is now integrated with NetSuite.
- Claims management software from FinThrive is now integrated with Oracle Health Patient Accounting.
- Intellectual and developmental disabilities care vendor CentralReach named LeadSquared a preferred partner for sales, marketing, and CRM automation.
- Net Health is integrating Tali, a voice-enabled AI assistant, into four of its restorative care EHR offerings.
- Recently launched medical imaging and clinical data network Avandra is collaborating with Datavant to support data exchange.
Products
- Mila Health launched Mila, an AI-powered provider assistant for automating patient-provider interactions.
- Psych Hub launched a behavioral health care navigation platform to help consumers find clinical and non-clinical resources.
- Authenticx launched Ava, an AI-powered assistant for analyzing the application’s call transcripts, providing feedback to customer service agents, and recommending strategic actions.
- ixlayer announced a Complete Blood Count test with at-home sample collection, with public availability expected in early 2025.
Sales and Company News
- Florida-based Lee Health selected Caregility to help expand its virtual nursing program.
- Montana-based Billings Clinic-Logan Health is expanding its Oracle Health EHR install to all 30 of its hospitals.
- Philadelphia-based behavioral health company Acclaim Autism chose Appian to accelerate patient onboarding.
- East Alabama Medical Center chose Inflo Health to orchestrate radiology follow-up care. The implementation, which increased recommendation follow-up rates by 74%, earned Inflo Health the American College of Radiology’s Learning Network Vendor Partner designation.
- Non-emergency medical transportation and home care provider Modivcare chose Genesys Cloud for member-facing voicebots and chatbots as well as workforce management. Additionally, Modivcare completed an 18-monthRPM pilot with Michigan Center for Rural Health that saw the number of patients with controlled blood pressure readings double.
- Kinetik Healthcare Solutions achieved HITRUST r2 Certification for its Revenue Cycle Management and Trip Scheduler platforms.
People
- Whole-person care platform Fullscript announced Ashley Koch will serve as President in addition to Chief Financial & Strategy Officer. The company also added Dr. Stephen Kahane to its Board of Directors.
- Define Ventures added Bruce Broussard as Venture Partner; if the name sounds familiar, it’s because he’s the former CEO and president of Humana.
- Patient flow software vendor LeanTaaS appointed Rami Karjian as Head of the Operating Rooms business.
- RCM vendor TruBridge elected Amy O’Keefe to its Board of Directors.
If you have news that you’d like us to consider for a future edition of Healthcare IT Today Bonus Features, please submit them on this page. Please include any relevant links and let us know if news is under embargo. Note that submissions received after the close of business on Thursday may not be included in Bonus Features until the following week.
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