< + > The Evolving Challenge of RCM and Keys to Successful RCM with Compass Health Systems

Coming out of the pandemic we learned some important lessons.  One of the important ones is that effective RCM (Revenue Cycle Management) is essential to running a successful medical practice.  The challenges and importance of RCM have never been greater.  Payers are continuing to take advantage of healthcare organizations with poor RCM.  Healthcare organizations that don’t have high quality RCM will always struggle with cash flow problems.  This leaves them struggling to provide services to patients let alone continuing to innovate.  Of course, the opposite is also true.  Medical practices with great RCM are thriving.

At the eClinicalWorks National Conference, I sat down with Sandy Washburn, VP of Operations at Compass Health Systems, to learn about their efforts to do effective RCM at their organization.  Washburn leads off our interview by describing how important RCM is to the success of their organization.  Plus, she talks about how RCM including things like claims and denials have become more and more challenging over time.

One of the ways Washburn has improved the RCM in her organization has been her decision to use eClinicalWorks RCM Consulting Services.  In our interview, she describes how valuable it has been for her to be able to turn to eClinicalWorks RCM experts to answer some of her most challenging problems.  eClinicalWorks deep bench of experts and broad view of RCM challenges across hundreds of medical practices makes for an incredible resource for Compass Health Systems.  Washburn told me that she has thrown some tough ones at them and they have been a great help.

Check out our interview with Sandy Washburn from Compass Health Systems to learn more about their RCM efforts including how their leadership and staff have reacted to the change and where she thinks RCM is headed next.

Learn more about Compass Health Systems: https://www.compasshealthsystems.com/

Learn more about eClinicalWorks: https://www.eclinicalworks.com/

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