Healthcare keeps chasing its next big breakthrough. Right now, that spotlight is firmly on AI – touted as the industry’s next big thing. But five years from now, will we look back at today’s AI hype the same way we look at blockchain’s unfulfilled promise in healthcare? Tilak Mandadi, EVP Ventures & Chief Experience and Technology Officer at CVS Health, didn’t flinch when asked this question and his answer is one worth hearing.
Mandadi made one thing clear: the status quo is not an option. Healthcare, as he put it, “can’t continue. We can’t afford it. It’s delivering bad outcomes… the experience is broken.” So when he considers where AI will take us, he doesn’t see incremental improvement. He sees a fork in the road: “we either would see a completely changed healthcare or a completely broken down healthcare.” And that future depends on whether AI is used alone, which he says won’t work, or paired with real interoperability, regulatory changes, and the courage to rebuild healthcare from the ground-up as AI-native rather than layered with temporary fixes.
AI isn’t a silver bullet, and Mandadi is clear about that. But he also believes it’s the strongest catalyst we’ve had in decades: “AI… for the first time in a generation is actually giving us a good shot at changing healthcare.”
Learn more about CVS Health at https://www.cvshealth.com/
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