Discharges for acute care facilities involve multiple inputs from multiple departments and can be chaotic. After the patient reaches a rehab setting or other post-acute care facility, key data about medications, procedures performed, and necessary interventions is often missing. Plus, problems go beyond mere availability of health data. In our recent interview with Hamad Husainy, Chief Medical Officer at PointClickCare, he shares that a discharge “summary” can be hundreds of pages long which makes it hard for a post acute care clinician to process.
PointClickCare, the leading EHR for post-acute care in the U.S., now uses an AI tool called Discharge Intel to create a 1- to 2-page synopsis of the discharge information. The key to being useful, of course, is to capture what Husainy calls “the right information at the right time.” Expectations for AI are rising in health care, he says: It has to be 99% accurate, or even more. They work hard to understand what clients need and Discharge Intel is a great example of them listening to customers and providing an AI solution that benefits patients and the post acute care providers.
Being useful also require more than interpreting and analyzing data: the systems must drive quality and be accountable. PointClickCare’s synopses include pointers to sources, so staff can go back to original data if needed.
In our interview with Husainy, we also dive into more of PointClickCare’s efforts to provide “AI-powered intelligence” as opposed to just data aggregation. Plus, we ask him to share how PointClickCare is approaching governance, clinical validation, and accountability in their AI efforts.
On the larger landscape of health care, Husainy laments the “animosity” that exists among some patients and doctors alike. He thinks that technology, by addressing gaps in health care, can build trust and bring people together in the care process.
Watch our interview with PointClickCare to learn more about how they’re improving care transitions by making sure the right information is available at the right time.
Learn more about PointClickCare: https://pointclickcare.com/
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