In our recent interview at the AHIMA Annual conference, Sid Mehta, President & Chief Growth Officer at Access Healthcare, discusses the relational aspects of his company’s work and how they support their clients’ RCM needs. Clients often approach Access Healthcare in a crisis. Access Healthcare experts have learned to solve problems through empathy, to “meet them where they are” but not to jump to a solution, instead working to “diagnose the fundamentals of the business.”
He sees growth as a “mindset,” where solutions are not one-time fixes but evolve through dialog and working together. Many clients start by treating Access Healthcare as just a vendor, but come to see the company as a partner, a “deep embedded relationship,” perhaps after they put together a difficult solution quickly by understanding exactly what the client needs.
Regarding AI, Mehta says that we can’t do what we need to do without technology, and that solutions combine human expertise with AI.
He also discusses worries that clients have with a company that employs a team globally, and that the key is for the people dealing with each client to emulate their culture. He says that Access Healthcare has to “serve internal staff too,” recognizing their unqiue needs.
To better serve clients, they employ the data collected during their 14 to 15 years of experience to show what is possible, what can and cannot be achieved. Many pilots work well because top resources were thrown at them, but scaling up is where the product really proves itself.
Check out our interview with Sid Mehta from Access Healthcare to learn more about how their approach to RCM can help your organization.
Learn more about Access Healthcare: https://www.accesshealthcare.com/
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