Health care organizations still have to handle thousands of patient record requests manually. In addition to individual records requested by doctors, patients, lawyers, and others, there is a constant stream of requests for hundreds of records at a time for audits and quality reviews—and a lot of them still come in by fax, telephone, or postal mail.
Sherpas Healthcare Solutions is a medical record retrieval company that takes on the burden of fulfilling these requests. In a recent video interview, we had a chance to chat with Kaylan Blice-Mullins, Senior Director of Provider Relations at Sherpas Healthcare Solutions, and Brian Sitongia, Medical Records Manager at one of their clients, Wills Eye Hospital, to learn more about how Sherpas Healthcare Solutions is helping relieve the burden of all these requests.
Sitongia describes Wills as the oldest and most highly rated eye care facility in the United States, with seven or eight specialty clinics. Before hiring Sherpas, each record request would either require personal attention from Sitongia or a visit to the facility from a requester, who in turn would require a tutorial on how to get into their medical records.
Now, a single technician from Sherpas does the work, using his own login account. Blice-Mullins says any provider can benefit from this service. Plus, she hinted at a new tool they are rolling out which will speed up request handling tremendously, reducing response times from hours to minutes.
When it comes to how working with Sherpas has changed Sitongia’s workflow, he said that at most he has to upload the PDF to the Sherpas portal and he’s done. The requester is billed, and the provider pays nothing. That’s right, Sherpas offers this service at no cost to the provider organization.
Currently, Sherpas doesn’t handle individual patient requests from doctors at Wills Eye Hospital, but Sitongia hopes to transfer that job to Sherpas as well.
Check out our interview with Sherpas Healthcare Solutions and Wills Eye Hospital to learn more about how they’re improving the process of ROI requests.
Learn more about Sherpas Healthcare Solutions: https://scanningsherpas.com/
Learn more about Wills Eye Hospital: https://www.willseye.org/
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